Terms and Conditions

Terms & Conditions

Thanks for visiting and supporting my small business! By using this site or placing an order with Dizzy Sky, you agree to the terms outlined below. These are here to keep things clear and fair for both of us.

Handmade Nature of Products

All rings are handcrafted, one at a time, by myself (Skye) in Byron Bay, Australia. Slight variations in texture, finish, or shape are normal and part of the charm of handmade jewellery. Please read product descriptions carefully before purchasing.

Orders & Payment

All prices are in Australian Dollars (AUD)

Full payment is required at checkout before any work begins

Dizzy Sky reserves the right to cancel or refuse an order if necessary (e.g. due to stock issues, pricing errors, or concerns)

Shipping

Made to Order rings take 2–5 business days processing time, followed by approximately 2–3 weeks for production for Made to Order, and 2-6 weeks for custom designs.

Ready to Ship items will be posted within 2–5 business days

Orders are sent via Australia Post with tracking

International shipping is available for a flat rate of $40 AUD

Buyers are responsible for any international customs duties or taxes

For more info, please see the Shipping Policy.

Customer Responsibilities

When placing an order with Dizzy Sky, you are responsible for:

Providing the correct shipping address and ring size

Reading the product description and understanding whether an item is Made to Order, Ready to Ship, or Custom

Collecting your parcel if delivery is missed

Understanding that shipping timeframes are estimates only, and delays may occur

If you have any questions about sizing or details, feel free to email me before placing your order.

Custom Pieces

Custom pieces are made specifically for you and may include changes to the design, materials, stone choice, or sizing.

Full payment is required upfront for all custom orders

Once the creation process has begun, no refunds or cancellations will be offered

Custom pieces are not eligible for returns, unless covered under warranty (e.g. in the rare case of a defect)

Please review and confirm all details carefully before custom work begins.

Returns & Warranty

All pieces are covered by a 6-month warranty from the date of delivery, covering faults in materials or craftsmanship. If an issue arises during this time, please contact DizzySky@outlook.com within 7 days of receiving your order, and send through your order number and photos of the piece, and I’ll review the issue and repair or replace the item if eligible.

The warranty does not cover:

Accidental damage (e.g. knocks, drops)

Improper care or storage

Exposure to chemicals, moisture, or rough handling

General wear and tear over time

If you're unsure about care instructions or ring sizing, feel free to reach out — I'm happy to help make sure your piece lasts.

Intellectual Property

All images, product designs, and content on this website are the property of Dizzy Sky and may not be copied, used, or reproduced without written permission.

Liability

Dizzy Sky is not liable for delays, damage, or loss caused by postal services or customs, or for issues resulting from incorrect order information provided by the customer.

Contact

If you have any questions, feel free to get in touch:

📧 DizzySky@outlook.com
📍 Based in Byron Bay, Australia